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Refunds -
Refunds can only be made back to the credit card that was used for the original purchase. A refund will only be processed after all efforts have been made between Customer & Tangy Meltdowns to resolve a purchase issue. Refunds are discretionally given only by a representative of Tangy Meltdowns.
Delivery -
We use Australia Post as our preferred delivery service. Please note that due to current world circumstances and location of deliveries, time taken for delivery may vary. Deliveries will be safely left at the delivery address should no one be there to receive them, in accordance with Australia Post’s delivery policies. If a delivery is returned to Tangy Meltdowns and requires a second or subsequent delivery to be made (e.g., You have provided us with an incorrect address), a re-delivery fee will apply. If Tangy Meltdowns is in any way responsible for the re-delivery, this re-delivery fee will not apply. Tangy Meltdowns are not liable for any/all non-delivered products, and should a replacement of product be required, after discussion between Customer & Tangy Meltdowns a final decision of payment for said replacement will be made by Tangy Meltdowns on a case-by-case basis. If a security person or concierge is obligated to receive the delivery on the recipient’s behalf, we cannot accept responsibility for the products from this point on.
Privacy -
Customer detail confidentiality is of high priority at Tangy Meltdowns. At all times your personal and financial details will be kept private and confidential. At no point will a customer’s details be passed on to third parties from Tangy Meltdowns.
Coupons and Discounts -
Unless otherwise stated all Coupon and Discount Codes issued by Tangy Meltdowns are non-transferable and non-exchangeable. If you use a coupon code which was not issued to you, and prior written permission was not obtained from Tangy Meltdowns, you acknowledge the rights of Tangy Meltdowns to charge you for the amount of the discount deceitfully obtained.
Warranty -
Should a fault be found with any product purchased from Tangy Meltdowns, please contact Tangy Meltdowns direct on 0432 623 785 to be advised what action is required. E.g. Sending items back to Tangy Meltdowns at the cost of the customer, following specific items manufacturing warranty details etc.
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